The Installers Perspective

Risk Reduction for Installers

The reduction of risk takes many forms but one thing is certain – if the installers minimise the levels of risk to themselves then they also minimise the risk to their customers and vice versa. For suppliers, those installers that minimise risk will be more soundly-based from a commercial viewpoint, they will ask the pertinent questions of their suppliers in order to use their products correctly.

One of the unique aspects of the AIS is the development of a “ContractBalls” section which lists examples of unacceptable contractual requirements.

AIS Technical Update Sessions

  • 14th April 2016, London
  • 15th April 2016 , Leeds
  • 20th June 2016, Whittlebury
  • 29th September 2016, London
  • 30th September 2016 , Manchester
  • 8th December 2016, London
  • 9th December 2016 , Manchester

Benefits for Clients

An Accredited Installer is required to inform clients of their Accredited status by including “boilerplate” text in their quotations and similar commercial documents.


“Boilerplate” text:

As a client of an FIA Accredited Installer you should expect a high standard of service and workmanship. In the unlikely event that you do not receive this, you have recourse to appeal to the FIA for a resolution of any relevant dispute.

An FIA Accredited Installer is required to comply with strict criteria and must apply the relevant elements of the FIA Risk Reduction Index to all work. These can be viewed at and they are your means of checking that an Accredited Installer is complying with their obligations.

To work effectively, the scheme relies on clients to report any non-compliances or failures to implement the appropriate risk reduction practice. To report such situations the client should contact the FIA Secretariat (01763 273039) or the Installation Directorate at

At-Risk Installations

Accredited Installers are able to submit an ARIA* to the FIA for installations which are identified to be a cause for concern.

Submission of an ARIA*

  • highlights, to the client, the seriousness of the situation;
  • notifies the FIA of potential issues and acts as part of an audit trail in the event of the Arbitration/Audit Scheme being invoked.

* At-Risk Installation Advisory